FAQs

❓ Frequently Asked Questions (FAQs)

1. Where is MusaBenzz [M.B] based?

We operate online and work with trusted international suppliers to serve customers globally.

2. How long does shipping take?

Shipping usually takes 7–16 business days, depending on your location.

3. Will I receive a tracking number?

Yes. Once your order ships, a tracking number will be emailed to you.

4. Can I change or cancel my order?

You can request changes or cancellation within 12 hours of placing your order. Please contact us immediately.

5. What if my product arrives damaged or defective?

If your item arrives damaged or incorrect, contact us within 48 hours with photos and we’ll assist you promptly.

6. Do you offer refunds or returns?

Yes. Eligible items can be returned according to our Return & Refund Policy. Items must be unused and in original condition.

7. Are payments secure?

Absolutely. We use secure, encrypted payment gateways to protect your information.

8. Do you offer customer support?

Yes! Our support team is available via email and will respond within 24–48 hours.